tbc. Skin Atelier Terms & Policy

Returns and Refund Policy

We will refund or exchange any skincare product within two weeks of purchase, if unopened and unused, with a receipt present.

Returns and Refund Policy for Rationale

We will refund or exchange any Rationale skincare products with a receipt present, this is Rationale’s policy.

Gift cards Policy

No refunds will be given for gift cards and they cannot be exchanged for cash, nor will cash be given in exchange for unused balances.
Gift Cards must be present for redemption.
Gift cards cannot be used after the expiry date.

Cancellation Policy

Your appointments are very important to us here at TBC. Skin Atelier, it is reserved especially for you. We understand that sometimes scheduled adjustments are necessary; therefore we respectfully request at least 24 hours’ notice for cancellations.
Please understand when you forget or cancel your appointment without giving us enough notice. We miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive our services. Our appointments are confirmed 48 hours in advance as we know how easy it is to forget an appointment you may have booked months ago. Since the appointment is reserved for you personally a cancellation fee will apply. We will be asking to have a credit card on file.
Less than 24 hours’ notice for cancellation will result in a charge of 50% of the reserved service amount.
NO SHOWS will be charged 100% of the reserved service amount.
If you have made an appointment within the 24 hour period and you need to cancel, you must cancel within 4 hours prior to the appointment time. Otherwise this will result in a charge of 50% of the reserved service amount.
As a courtesy, we will email you to confirm your appointment prior to your appointment date, please understand that this is your responsibility to remember your appointment date and time, to avoid late arrivals, missed appointments and the cancellation fee.

Late Arrival Policy

Here at TBC. Skin Atelier we understand that sometimes being late cannot be helped, so we kindly ask all our clients to arrive 5-10 minutes early to their appointment. When possible please let us know if you believe you will be late to your appointment. If you are less than 15 minutes late, we may have to cut down your appointment slightly. However if you are more than 15 minutes late to your appointment unfortunately it will not be carried out, which will result in a charge of 25% of the reserved service amount.

Loyalty Card Policy

When you get 5 stamps/points you will receive 10% off your next treatment.
When you get 10 stamps/points you will receive 20% off your next treatment.
These points cannot be redeemed on products.

Health and Safety Policy

This is the statement of general policy and arrangements for TBC. Skin Atelier
Overall and final responsibility for health and safety is that of the manager
Day to day responsibility for ensuring this policy is put into practice is delegated to the manager

Statement of general Policy

• To prevent accidents and cases of work-related ill health and provide adequate control of health and safety risks arising from work activities.
• To provide adequate training to ensure employees are competent to do their work safely.
• To engage and consult with employees on day-today health and safety conditions and provide advice and supervision on occupational health.
• To implement emergency procedures – evacuation in case of fire or other significant incident.
• To maintain safe and healthy working conditions, provide and maintain fittings, tools and equipment, and ensure safe storage/use and disposal of substances.
Responsibility of:
All staff
Manager

Action/arrangements

• Manager Relevant risk assessments completed and actions arising out of those assessments implemented. (Risk assessments reviewed every year or earlier if working habits or conditions change.)
• Staff given necessary health and safety induction and provided with appropriate training that includes: COSHH; dermatitis; lifting and carrying; PPE; electrical safety and visual checking before use; client consultations; client records; cleaning and maintenance of tools/equipment; Barbicide; blood borne viruses; gowning up for technical services; cut fingers; first aid; accident book; emergency evacuation; salon uniform; suitable footwear; H&S poster; disposal of waste
• Staff routinely consulted on health and safety matters as they arise but also formally consulted at monthly staff meetings or sooner if required.
• Escape routes well signed and kept clear at all times. Evacuation plans are tested from time to time and updated as necessary.
• Toilets, washing facilities and drinking water provided. System in place for routine inspections and testing of equipment for ensuring that action is promptly taken to address any defects. Staff trained in safe handling/use of substances.
Health and safety poster is displayed In staff room
First-aid box and accident book are located At reception
Employers’ liability insurance certificate is displayed At reception
Fire Notices are displayed At reception, staff room door.

Fire and Evacuation Policy

• Signs indicating fire exits.
• Notices stating evacuation procedure and assembly point.
• Active encouragement of staff to report potential hazards, both a possible cause of fire or anything which would prevent speedy evacuation of the shop.

• Familiarisation of new staff with fire and evacuation procedures and the location of emergency and fire-fighting equipment in the shop as part of new staff induction.
• Regular review of the policy to take into account new developments.
• Have a ‘fire drill’, a simulation of a real emergency, so that all staff know clearly what to do and any weaknesses in procedures are shown up.

Forms of Payment

• We reserve the right to change prices and services at any time without notification. We accept debit and credit cards excluding American express. We do not accept cheques.

Complaints and our guarantee

• The team at TBC. Skin Atelier want every client to leave the shop delighted and 100% happy with their service/treatment.
• If, however, you have an issue or complaint, you must notify us IMMEDIATELY and we will consult with you to find the appropriate solution.
• We promise that if your complaint meets with the correct criteria we will offer you services until your issue has been resolved.
• You will be referred to the Manager immediately who will deal with the complaint.
• We will ask you to return within two days of the original appointment to enable us to speak with you so that we can see what can be done.
• If you have simply changed your mind or if you contact us after the two days normal charges may apply.
• If you have altered or attempted to alter the issue yourself or a third party this guarantee becomes null and void.
• We welcome complaints and it is important for you to inform us if you are not 100% happy with your treatment at any stage.

Privacy Policy

We respect your privacy; we provide this notice to explain our online information policy. To make this notice easy to find, we make it available on every page of our website. This privacy statement explains how data is handled whilst you browse and submit information through the website, and your options regarding the ways in which your data is used.
By visiting TBC. Skin Atelier’s website you are accepting the practices described in this privacy statement.
• Information we collect.
• Collection and use of personal data.
• Third party Information.
• Cookies.
• Security of your personal data.
• Amend/Update information.
• Access Rights.
• Notification of changes to the privacy statement.
The Two types of information that we collect is:
• Personal or ‘individually identifiable’ information you provide to us.
• Standard web server/visitor traffic information commonly referred to as “aggregate information”, regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies you, and we do not report on individual users.

Collection and use of personal data

The TBC. Skin Atelier Team does not collect or record personal information, other than information you choose to provide through the online forms on this website.
If you do submit online forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and using personal information submitted through our site is to respond to customer enquiries or feedback from this site. The information gathered will only be used to complete your request unless specifically stated on a particular form.
Information provided by you will be handled in accordance with UK privacy laws. We maintain strict privacy standards and procedures with a view to preventing unauthorised access to your data by anyone other than the TBC. Skin Atelier Team.
Email Addresses and any other contact details you provide will not be added to the mailing list without your consent.
Third Party Information:
We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server’s records (e.g. in relation to hacking or abusive messages)

Cookies

We do not use cookies on our site. A cookie is a block of data that is shared between a web server and a user’s browser. Cookies give the server information about a user’s identity and website visiting patterns and preferences. You can find more information about cookies at the Microsoft website.

Security of your personal data

The protection of personal privacy is a priority for the Team at TBC. Skin Atelier.
This website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. If you are concerned about conveying sensitive or personal material to TBC. Skin Atelier over the internet, contact us by telephone to discuss the matter.

Amend/Update Information

If you believe that any information held by us about you is incorrect or incomplete you should contact us to amend this information. Any information which is found to be incorrect will be corrected as soon as possible.

Access

You have the right to access personal data that is held about you. To obtain a copy of your personal information we hold, please call us or fill in our online form.

Notification of changes to the privacy statement:

TBC. Skin Atelier may change the content or services found on our website at any time without notice; consequently our privacy statement may change at any time also without notice.